Aspirational Healthcare: Next Generation of Customer-Centric Healthcare | Ep 24 | Fountain of Vitality

What happens when 70,000 Alaska Native people with some of the worst population health outcomes in the world build a healthcare system from scratch—asking customers what they want instead of doctors dictating treatment?

0:00
0:00
Advertising will end in
play_arrow
pause
replay_10
forward_10
volume_up
volume_down
volume_off
share
speed
Skip ad
close
close
close
close
close

Description:

What happens when 70,000 Alaska Native people with some of the worst population health outcomes in the world build a healthcare system from scratch—asking customers what they want instead of doctors dictating treatment? Darrell T. Moon, a former hospital administrator turned healthcare reformer, reveals how Southcentral Foundation’s Nuka System of Care achieved 98 percent customer satisfaction, won the Malcolm Baldrige Award twice, and cut healthcare costs in half by prioritizing physicians as coaches first and clinicians second.

In this episode of Fountain of Vitality, host LaMont Leavitt explores why relationships often outperform science when patients don’t trust treatment plans, how concierge-style primary care costing 6 percent instead of 3 percent saves employers up to $350,000 annually, and why cash-pay strategies help dismantle the myth of insurance networks. Darrell explains how healthcare reward structures often work against customers, why HR departments lack incentives to improve loyalty, and how business leaders track nearly every expense except whether their second-largest cost actually drives employee retention.

Discover how to implement Aspirational Healthcare for your organization by connecting with Darrell T. Moon. Visit FountainofVitality.com to explore more conversations about transforming health systems, measuring what matters, and creating customer-centric approaches to wellness and longevity.

Follow the Fountain of Vitality podcast: Website: FountainofVitality.com | Tiktok: @FountainofVitalitypod | YouTube: @FountainofVitalityshow | Tumblr: @FountainofVitality | Facebook: FountainofVitalityShow | Rumble: Fountain_of_Vitality
| Instagram: @FountainofVitalitypodcast | Email: contact@FountainofVitality.com

Follow LaMont Leavitt: LinkedIn: @LaMontJLeavitt/ | Twitter/X: @ljleavitt1 |
InnoviHealth Website: innoviHealth.com

Follow Darrell T. Moon: Website: DarrellMoon.com | LinkedIn: @DarrellTMoon | Instagram: @DarrellTMoon

Related Podcast

Long Covid: Emerging Integrative Care Solutions for World Health | Ep 14 | Fountain of Vitality

What happens when Western medicine gives up on patients but integrative approaches succeed? Margaret Hampton, CEO of ABC Codes and Doctor of Chinese Medicine, reveals how her Boulder clinic treats long COVID patients traveling nationwide for care unavailable elsewhere. Traditional medicine offers few solutions for the 20-30% experiencing lingering symptoms, while Chinese medicine's 3,000-year pandemic experience provides proven protocols.

Listen Now
Corporate Escapee to Fractional CMO leveraging AI | Ep 34 | Fountain of Vitality

She built websites for the largest family-owned grocery chain in the U.S., invested in a Texas winery, ran a construction company, flipped houses, sold cybersecurity SaaS, and then walked away from corporate life for good.

Listen Now
Don't get pulled over. Do You Feel Prepared for a Medical Audit? | Ep 10 | Fountain of Vitality

What happens when well-intentioned healthcare providers unknowingly cross compliance boundaries? Dr. Evan Gwilliam shares the story of a chiropractor arrested for billing mistakes, revealing how documenting 27-hour workdays triggered federal fraud investigations and jail time.

Listen Now
The Adaptive Advantage: Leading Through Personal & Professional Shifts | Ep 52 | Fountain of Vitality

Shelli Netko was on a family vacation at Disneyland when her husband had a sudden heart attack and died in front of her, leaving her to raise five children alone. She calls what came next power grieving, thirty minutes in a closet to fall apart, then back out to keep the family running. Nineteen years later, that same discipline built a coaching practice, a publishing house, and a philosophy for surviving whatever blindsides a life without warning. In this episode of Fountain of Vitality, host LaMont Leavitt sits down with Shelli Netko, Founder of Heart-to-Heart Collective Publishing, to unpack the power grieving method she built after her husband's death, why leaders quietly let their health and relationships slide while chasing growth, and how trusting intuition over an endless pro and con list can point a person toward the next right move. Shelli also shares how her daughter turned her father's death into a career in cardiology, and why she now helps authors publish their hardest true stories. Subscribe to Fountain of Vitality for more conversations on health, leadership, and longevity. New episodes drop weekly on Apple Podcasts, Spotify, and YouTube. Follow along, and share this one with someone who needs permission to grieve loudly and rebuild with intention. Guest Bio Shelli Netko is a certified life coach, author, and founder of Heart-to-Heart Collective Publishing, a boutique publishing house for stories rooted in lived experience. After losing her husband suddenly, she built a coaching practice around intuition and reinvention. She holds certifications in wellness coaching and holistic health, with work featured in USA Today, The Today Show, and Brainz Magazine, where she serves as an executive contributor. Follow the Fountain of Vitality podcast: Website: https://www.fountainofvitality.com YouTube: https://www.youtube.com/@FountainofVitalityshow TikTok: https://www.tiktok.com/@fountainofvitalitypod Instagram: https://instagram.com/fountainofvitalitypodcast Facebook: https://www.facebook.com/FountainofVitalityShow Rumble: https://rumble.com/user/Fountain_of_Vitality Email: info@FountainofVitality.com Follow LaMont Leavitt: LinkedIn: https://www.linkedin.com/in/LaMontJLeavitt Twitter / X: https://x.com/ljleavitt1 InnoviHealth: https://www.innoviHealth.com Follow Shelli Netko: Website: https://www.shellinetko.com Publishing House: https://www.heart-to-heart-publishing.com LinkedIn: https://www.linkedin.com/in/shellinetko Instagram: https://www.instagram.com/shellinetko Facebook: https://www.facebook.com/shellinetkolifecoach TikTok: https://www.tiktok.com/@shellinetkolifecoach Email: shelli.netko@gmail.com

Listen Now
View All

Subscribe Our Channel On Many Platform

Comments